Carmella Carnevale brings extensive experience in state and local government, enterprise technology, and private sector innovation. Over the course of her career, she has developed a strong track record of helping public sector organizations modernize operations, improve service delivery, and implement large-scale technology solutions.

Prior to founding her own firm, Carmella served as Deputy Director of Customer Service and Marketing for the New York State Office for Technology (OFT). In this role, she managed three critical bureaus within the Customer Services Division: Customer Relations, the Enterprise Help Desk (EHD), and the New York State Technology Academy. She played a key role in transforming how government agencies interact with technology services by establishing customer-focused programs and improving engagement across all New York State agencies, as well as county and municipal governments. Her leadership helped position the division as the primary interface between OFT and its customers, with a focus on building lasting relationships and improving service outcomes.

During her tenure, Carmella developed and launched targeted customer outreach and promotional programs aligned with CIO and agency priorities. She also led the creation of a comprehensive products and services guide, enabling agencies to better understand and leverage OFT offerings. In addition, she supported enterprise initiatives, coordinated issue resolution efforts, and served as a key representative for multiple business units.

Earlier in her career, Carmella worked at Microsoft as a New York State Government Account Executive, where she supported over 180 state and local agencies. She was responsible for coordinating sales, consulting, and implementation efforts to align technology solutions with agency goals. Her work included assisting with strategic planning, product selection, and the deployment of large-scale custom applications and network systems that expanded service capabilities across the state.

Carmella consistently exceeded revenue targets and successfully negotiated and managed complex state contracts. She is particularly known for her ability to build and maintain strong relationships with senior executives across both the public and private sectors. In addition, she established and led customer satisfaction programs and played a key role in organizing major events and seminars.

Her performance at Microsoft earned her numerous accolades, including Top Sales Performer for the 1999 New York Metro District, a Championship Award for driving education and sales, a marketing and education award, and the Top Customer Satisfaction Award for North America in 2000.

With a career defined by leadership, relationship-building, and results, Carmella continues to bring strategic insight and execution excellence to organizations operating at the intersection of government and technology.